Lessons - Crisis Communication Lessons & Negotiation | Lt. Scott Tillema, FBI Trained Hostage Negotiator
Lessons - Crisis Communication Lessons & Negotiation | Lt. Scott Tillema, FBI Trained Hostage Negotiator
This episode features Scott Tillema, an FBI trained hostage negotiator and Sergeant with the Schaumburg Police Department. He shares how his high-stakes negotiation skills are applicable to daily life, business deals, and personal disagreements. Key topics include building connections, understanding perspectives, and the power of patience in difficult conversations.
Listen to the Full Interview
Lt. Scott Tillema, FBI Trained Hostage Negotiator | Crisis Communication & Business
Show Notes
In this episode of "Success Story: Lessons," we had the privilege of sitting down with Sergeant Scott Tillema, a real-life hero and expert in negotiation. As a respected member of the FBI trained hostage negotiation team and a longstanding officer at the Schaumburg (IL) Police Department, Scott has spent countless hours navigating high-stakes, high-stress situations.Through our chat, Scott shared that the skills he's honed in these intense moments aren't just for the hostage situations you see in movies. They're tools we can all use in our daily lives, from negotiating a business deal to sorting out personal disagreements.Scott walked us through his tried-and-true approach to any difficult conversation: building a genuine connection, taking the time to truly understand the other person's perspective, and knowing when the moment is right to propose a solution. He highlighted the power of patience, openness, and a willingness to learn.