Chris Voss - FBI Hostage Negotiator | Everything in Life Is A Negotiation

Chris Voss is a former FBI lead hostage negotiator, bestselling author, and the world’s leading expert on high-stakes persuasion and negotiation. With over two decades of experience resolving international kidnappings and crises, he founded The Black Swan Group to teach business leaders, entrepreneurs, and professionals how to leverage tactical empathy and strategic communication to win negotiations. His book, Never Split the Difference, has become a global phenomenon, revolutionizing deal-making and sales strategies across industries. A sought-after speaker and masterclass instructor, Voss equips audiences with practical, game-changing negotiation tactics that drive success in business and life.

➡️ Talking Points

00:00 — Intro

02:14 — What’s New with Chris Voss?

05:33 — The #1 Topic Chris Gets Asked About

09:40 — Why People Still Get Negotiation Wrong

17:06 — The Truth About Win-Win Deals

24:36 — Signs of a Good (or Bad) Business Partner

27:21 — Why Smart People Make Bad Decisions

29:30 — How to Use Empathy for Business Success

36:03 — The Biggest Misconception About Ethical Empathy

37:45 — Why Chris Avoids Calling Lies ‘Lies’

41:31 — Spotting Fake Yes’s & Lies in Negotiations

47:18 — Should You Keep a Liar in Your Circle?

49:31 — How to Negotiate with a Narcissist

54:51 — Setting Boundaries with Strangers in Deals

56:36 — Can Tech Replace Human Negotiation?

1:02:12 — Chris Voss’ #1 Lesson for His Kids